INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What is the timeframe for requesting a return or replacement?
You must raise a replacement request within 24 hours of receiving your delivery.
What do I need to provide for a valid return?
To initiate a return, you need to provide proof of purchase, such as your order number or invoice, and ensure your reason for return meets our valid conditions.
What are the valid reasons for returning an item?
You can return an item if you received the wrong product, a defective or damaged product, or if parts were missing. Please inform us of any issues on the day you receive the product.
Will I be charged for return shipping?
If your return is due to receiving the wrong product or a defective item, Raizel Mart will cover the return and delivery charges. For other reasons, you will be responsible for these charges.
What happens if I remove the hologram sticker from the product?
If the hologram sticker is removed, the product cannot be returned. It is essential to keep this sticker intact for return eligibility.
